OUR CLEANING TEAM IS PRETTY AMAZING, AND THEY DO THEIR ABSOLUTE BEST TO CHECK ITEMS FOR STAINS AND PRE-TREAT THEM BEFORE WASHING YOUR ORDER. BUT ... WE CAN’T GUARANTEE 100% THAT WE’LL CATCH EVERYTHING. SO TO MAKE SURE A STAIN IS TREATED, YOU CAN GIVE US A HEADS UP IN 1 OF 2 WAYS. 😉
SEPARATE YOUR STAINED ITEM(S) IN A BAG INSIDE OF YOUR WASH & FOLD OR WASH & HANG DRY BAG WITH A NOTE ABOUT THE STAINS.
LEAVE US A NOTE ABOUT THE STAINED ITEM(S) WHEN PLACING YOUR ORDER ONLINE OR IN THE APP. IN THE ORDER PREFERENCES SCREEN, JUST CLICK/TAP THE “ADD SPECIAL ORDER INSTRUCTIONS” BUTTON.
ONE MORE THING! DON’T FORGET TO DEAL WITH STAINS QUICKLY. THE LESS TIME A STAIN HAS TO SOAK IN, THE EASIER IT WILL BE TO REMOVE!
Read MoreCAN YOU HAND WASH MY LAUNDRY?
UNFORTUNATELY WE DO NOT OFFER HAND WASH. ALL LAUNDRY IS MACHINE WASHED, SO PLEASE DO NOT PLACE ANY ITEMS IN YOUR WASH & FOLD OR WASH & HANG DRY BAGS THAT CANNOT BE WASHED IN A MACHINE.
Read MoreNO WAY. NEVER! EACH ORDER IS GIVEN SPECIAL ATTENTION AND NEVER WASHED OR DRIED WITH ANYONE ELSE’S.
Read MoreWE KNOW IT'S FAR FROM IDEAL, BUT WE'RE DOING OUR BEST TO DELIVER YOU THE CLEANEST CLOTHES POSSIBLE WHILE CONTINUOUSLY WORKING TO SOURCE AND IMPLEMENT THE MOST SUSTAINABLE SOLUTIONS OUT THERE. TODAY, MUCH OF THE PLASTIC WE DO USE IS BIODEGRADABLE, AND ALL CAN BE RECYCLED.
AS WE'RE WORKING TOWARDS BETTER SOLUTIONS, WE'VE GOT OPTIONS FOR YOU. WE'RE HAPPY TO TAKE THE PACKAGING BACK TO REUSE, OR RECYCLE (IF WE CAN'T REUSE). JUST GIVE IT TO YOUR DRIVER ON ANY PICKUP OR DELIVERY. OR, IF YOU WOULD LIKE US TO SKIP THE PLASTIC, SIMPLY ADD A NOTE TO YOUR PROFILE (IN THE ADDRESS DROP DOWN) OR SEND US AN EMAIL TO SUSTAINABILITY@GETLAUNDRIFY.COM.
Read MoreYES, OF COURSE. JUST GIVE YOUR HANGERS TO YOUR DRIVER ON ANY PICKUP OR DELIVERY. WE’LL REUSE AS MANY AS POSSIBLE, AND THOSE WE CAN’T, WE’LL RECYCLE. PRO TIP… IN ORDER TO AVOID SNAGS AND POSSIBLE DAMAGE TO YOUR CLOTHING, PLEASE DO NOT MIX YOUR HANGERS IN WITH YOUR LAUNDRY.
Read MoreYES! OUR DRIVERS ARE HAPPY TO ADD A NEW PICKUP WITH EACH DELIVERY. AND, IF IT MAKES YOUR LIFE EASIER, WE’LL EVEN DROP OFF AN EXTRA LAUNDRIFY BAG TO HELP KEEP THINGS MOVING ALONG STRESS-FREE.
Read MoreNo worries, we understand. You can always cancel or reschedule your pickup up free of charge up to 30 minutes before your requested window start time. If you do cancel or reschedule after this time, unfortunately we’ll have to charge a last-minute cancel fee of $9.95 to cover our costs.
Read MoreOf course! You can always reschedule or cancel your pickup or delivery free of charge up to 30 minutes before your requested window start time. If you do reschedule or cancel after this time, unfortunately we’ll have to charge a last-minute reschedule fee of $9.95 to cover our costs.
Read MoreWe’ve set up reminder texts for the day before your pickup or delivery to help make sure you don’t forget, but we get it – things happen. We’ll help you get rescheduled when it works for you.
Unfortunately, if you do happen to miss another pickup or delivery, we’ll have to charge a missed pickup/delivery fee of $9.95 to cover our costs.
Read MoreSEE OUR PRICE LIST HERE. DON’T SEE WHAT YOU’RE LOOKING FOR? CONTACT US!
Read MoreLAUNDRIFY OFFERS FREE PICK UP & DELIVERY FOR ALL SERVICES. WORRY-FREE. STRESS-FREE. FREE-FREE.
Read MoreLAUNDRIFY CHARGES A 3% ENVIRONMENTAL FEE ON ALL ORDERS.
Read MoreONCE YOUR CLOTHES HAVE BEEN CLEANED AND ARE READY FOR DELIVERY THE CARD IN YOUR ACCOUNT WILL BE CHARGED. DON’T WORRY, YOU’LL RECEIVE A DETAILED RECEIPT OF THE CHARGES RIGHT AWAY VIA EMAIL.
Read MoreIT’S OK, WE’VE ALL BEEN THERE. YOU’LL RECEIVE AN EMAIL WITH A LINK TO UPDATE YOUR CREDIT CARD INFORMATION. ONCE UPDATED, YOUR ORDER WILL BE PROCESSED, AND WE’LL MAKE EVERY ATTEMPT TO DELIVER YOUR ORDER DURING YOUR ORIGINAL REQUESTED WINDOW. IF FOR ANY REASON WE ARE UNABLE TO MAKE IT HAPPEN, YOU’LL RECEIVE A NOTIFICATION TO RESCHEDULE YOUR DELIVERY.
Read MoreDO YOU OFFER A LAUNDRY SUBSCRIPTION PLAN?
YES! LAUNDRIFY x THE BAG IS A MONTHLY LAUNDRY SUBSCRIPTION SERVICE WHICH OFFERS WEEKLY OR BI-WEEKLY PICKUPS, PRICED BY THE BAG.
WHAT ITEMS CAN GO IN THE BAG?
EVERYDAY LAUNDRY LIKE SHIRTS, TEES, PANTS, SHORTS, SOCKS, UNDERWEAR, AND YES … EVEN SHEETS, AND TOWELS. ALL ITEMS WILL BE MACHINE WASHED, MACHINE DRIED, AND HAND FOLDED.
WHAT ITEMS SHOULD NOT GO IN THE BAG?
ITEMS THAT NEED TO BE AIR DRIED, DRY CLEANED OR LAUNDERED & PRESSED.
HOW MUCH FITS IN THE SMALL BAG?
ABOUT 2 LOADS OF LAUNDRY OR APPROXIMATELY 20-25 POUNDS.
HOW MUCH FITS IN THE LARGE BAG?
ABOUT 4 LOADS OF LAUNDRY OR APPROXIMATELY 35-40 POUNDS.
WHAT IS THE STANDARD TURNAROUND TIME?
LAUNDRIFY X THE BAG IS A 24 HOUR TURNAROUND TIME. IF WE PICK UP YOUR ORDER IN THE MORNING, YOU’LL GET IT BACK THE NEXT MORNING / IF WE PICK UP YOUR ORDER IN THE EVENING, YOU’LL GET IT BACK THE NEXT EVENING.
HOW MUCH DOES LAUNDRIFY X THE BAG COST?
A SMALL BAG PICKED UP, CLEANED, AND DELIVERED EVERY TWO WEEKS IS $60 / EVERY WEEK IS $115.
A LARGE BAG PICKED UP, CLEANED, AND DELIVERED EVERY TWO WEEKS IS $110 / EVERY WEEK IS $200.
ARE THERE ANY ADDITIONAL FEES?
NOPE, THE MONTHLY PRICE OF THE BAG IS THE WHOLE ENCHILADA. NOTHING ADDITIONAL AT ALL.
WHAT HAPPENS IF I NEED ADDITIONAL PICKUPS BEYOND THE PLAN I SELECTED?
NO PROBLEM. YOU CAN PLACE ADDITIONAL ORDERS AT OUR STANDARD WASH & FOLD PRICE PER POUND.
WHEN DO I GET CHARGED FOR MY SUBSCRIPTION PLAN?
WHEN YOU OPT INTO A SUBSCRIPTION PLAN (ONLINE OR IN THE APP), THE CARD IN YOUR ACCOUNT WILL BE CHARGED FOR YOUR FIRST MONTH OF SERVICE. DON’T WORRY - YOU’LL BE ASKED TO CONFIRM THAT YOU WANT TO OPT IN BEFORE YOUR CARD IS CHARGED.
IS THERE A LONG TERM COMMITMENT?
NO, THERE IS NO LONG TERM COMMITMENT. ALL SUBSCRIPTION PLANS ARE MONTHLY AND CAN BE CANCELED UP TO THE DAY BEFORE YOUR MONTHLY RENEWAL.
HOW DO I CANCEL MY MONTHLY SUBSCRIPTION PLAN?
NEED TO CANCEL? NO WORRIES. JUST OPT OUT ONLINE OR IN THE APP BY THE DAY BEFORE YOUR MONTHLY RENEWAL.
Read MoreDO YOU HAVE A SATISFACTION GUARANTEE?
YES! WE WANT YOU TO LOVE OUR SERVICE, SO IF WE DON'T KNOCK YOUR SOCKS OFF, WE'LL TAKE THEM FOR ANOTHER SPIN. IF YOU'RE EVER ANYTHING LESS THAN THRILLED WITH YOUR CLEANING, JUST LET US KNOW AND WE'LL REDO IT FREE OF CHARGE - NO QUESTIONS ASKED.
IS THERE A REFERRAL PROGRAM?
YES! INVITE ALL YOUR FAVES TO THE LAUNDRIFY PARTY AND WE’LL GIVE THEM $25 TO GET STARTED. BONUS? YOU’LL ALSO GET $25 WHEN THEY PLACE THEIR FIRST ORDER! THERE ARE NO LIMITS TO SHARING THE LAUNDRIFY LOVE – THE MORE YOU GIFT YOUR FRIENDS, THE MORE FREE LAUNDRY YOU’LL GET.
USING THE APP? CHOOSE “REWARDS” FROM THE MENU. TAP THE "SEND INVITE" BUTTON. SHARE WITH ALL YOUR FRIENDS.
ONLINE? LOGIN TO YOUR ACCOUNT. CHOOSE “REWARDS” FROM THE MENU. COPY YOUR CODE. SHARE WITH ALL YOUR FRIENDS.
Read MoreINVITE ALL YOUR FAVES TO THE LAUNDRIFY PARTY AND WE’LL GIVE THEM $25 TO GET STARTED. BONUS? YOU’LL ALSO GET $25 WHEN THEY PLACE THEIR FIRST ORDER! THERE ARE NO LIMITS TO SHARING THE LAUNDRIFY LOVE – THE MORE YOU GIFT YOUR FRIENDS, THE MORE FREE LAUNDRY YOU’LL GET.
HERE’S HOW TO DO IT:
USING 👉THE APP 👈? CHOOSE “REWARDS” FROM THE MENU. TAP THE "SEND INVITE" BUTTON. SHARE WITH ALL YOUR FRIENDS.
ONLINE? 👉LOGIN👈 TO YOUR ACCOUNT. CHOOSE “REWARDS” FROM THE MENU. COPY YOUR CODE. SHARE WITH ALL YOUR FRIENDS.
Read More$30 FREE CREDIT CAN BE USED ON YOUR FIRST 3 ORDERS AS $10 OFF EACH ORDER. JUST ADD THE CODE WHEN PLACING THE FIRST ORDER AND $10 WILL BE CREDITED TO EACH ORDER AT THE TIME OF INVOICE. NEW CUSTOMERS, OFFER VALID LIMITED TIME ONLY.
Read More