How do I sign up?
TO CREATE AN ACCOUNT SIMPLY DOWNLOAD OUR APP FROM THE APP STORE OR GOOGLE PLAY, ENTER YOUR INFORMATION & YOU ARE READY TO START TAKING BACK YOUR TIME. IF YOU PREFER YOUR DESKTOP, SIGN UP HERE TO GET STARTED.
What areas does Laundrify service?
WE CURRENTLY PICK UP & DELIVER IN BRICKELL, DOWNTOWN, RIVERSIDE, EDGEWATER, MIDTOWN, WYNWOOD, DESIGN DISTRICT, BUENA VISTA, UPPER EAST SIDE, LITTLE RIVER, EL PORTAL, LITTLE HAVANA, AND MIAMI BEACH.
NEW AREAS ARE BEING ADDED TO OUR ROUTE ALL THE TIME. DON’T SEE YOURS? SIGN UP AND BE NOTIFIED WHEN WE COME TO YOUR NEIGHBORHOOD!
WHAT TIMES DO YOU PICK UP & DELIVER?
OUR PICK UP & DELIVERY HOURS ARE 7AM-10AM & 7PM-10PM, 7 DAYS A WEEK!
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
HOW DO I PLACE MY FIRST ORDER?
YOU CAN PLACE YOUR FIRST ORDER ONE OF THREE WAYS:
TEXT PICKUP TO (305) 517-5373.
OPEN THE LAUNDRIFY APP ON YOUR PHONE OR TABLET & TAP - PLACE NEW ORDER.
SCHEDULE RIGHT HERE ON OUR WEBSITE.
IS THERE A MINIMUM ORDER SIZE FOR WASH & FOLD?
NO, THERE IS NO MINIMUM FOR WASH & FOLD BUT THERE IS A MINIMUM TOTAL ORDER OF $30.00. YOU CAN COMBINE SERVICES AND ADD DRY CLEANING OR LAUNDER & PRESS TO MEET THE MINIMUM. ANY ORDERS UNDER $30.00 WILL BE CHARGED THE MINIMUM AMOUNT OF $30.00.
IS THERE A MINIMUM ORDER FOR DRY CLEANING AND LAUNDER & PRESS?
NO, THERE IS NO MINIMUM FOR DRY CLEANING OR LAUNDER & PRESS BUT THERE IS A MINIMUM TOTAL ORDER OF $30.00. YOU CAN COMBINE SERVICES AND ADD WASH & FOLD TO MEET THE MINIMUM. ANY ORDERS UNDER $30.00 WILL BE CHARGED THE MINIMUM AMOUNT OF $30.00.
HOW DO I SCHEDULE A PICKUP OR DROP OFF?
TEXT PICKUP TO (305) 517-5373 & YOU’LL AUTOMATICALLY BE SCHEDULED ON THE NEXT AVAILABLE ROUTE FOR PICK UP. YOU’LL RECEIVE A CONFIRMATION TEXT BACK!
OPEN THE LAUNDRIFY APP ON YOUR PHONE OR TABLET & TAP - PLACE NEW ORDER. USE THE DROPDOWN MENU TO SELECT THE DAY & TIME YOU’D LIKE US TO PICK UP & DROP OFF. SELECT WHAT TYPE OF SERVICE YOU WANT (YOU CAN PICK MORE THAN ONE!) CONFIRM YOUR TURNAROUND TIMES, AND ADD ANY SPECIAL INSTRUCTIONS YOU HAVE. THEN JUST CONFIRM & PLACE YOUR ORDER. YOU’LL RECEIVE A CONFIRMATION EMAIL WITH THE DATES & TIMES OF YOUR SCHEDULED SERVICE.
SCHEDULE RIGHT HERE ON OUR WEBSITE.
DO YOU OFFER SAME DAY PICKUP?
ABSOLUTELY. JUST PLACE YOUR ORDER BEFORE 7:00 AM FOR A MORNING PICKUP, OR BEFORE 7:00 PM FOR AN EVENING PICKUP.
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
WHAT’S THE STANDARD TURNAROUND TIME?
WASH & FOLD IS A 24 HOUR TURNAROUND TIME. IF WE PICK UP YOUR ORDER IN THE MORNING, YOU’LL GET IT BACK THE NEXT MORNING / IF WE PICK UP YOUR ORDER IN THE EVENING, YOU’LL GET IT BACK THE NEXT EVENING.
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
DRY CLEANING AND LAUNDER & PRESS ARE A 48 HOUR TURNAROUND TIME. EXAMPLES: IF WE PICK UP YOUR ORDER ON MONDAY MORNING, YOU’LL GET IT BACK ON WEDNESDAY MORNING / IF WE PICK UP YOUR ORDER ON MONDAY EVENING, YOU’LL GET IT BACK ON WEDNESDAY EVENING.
EXCEPTIONS: FOR DRY CLEANING OR LAUNDER & PRESS, ALL FRIDAY AND SATURDAY PICKUPS WILL BE RETURNED ON MONDAY EVENING.
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
WHAT IF I ORDER MULTIPLE SERVICES WITH DIFFERENT TURNAROUND TIMES? WHEN DO I GET IT BACK?
ORDERS THAT INCLUDE WASH & FOLD AND DRY CLEANING OR LAUNDER & PRESS WILL BE DELIVERED TOGETHER ON THE 48 HOUR TURNAROUND SCHEDULE.
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
DO YOU OFFER RUSH SERVICES?
YES WE DO!
WASH & FOLD: SAME DAY AND OVERNIGHT
SAME DAY WASH & FOLD FOR A $9.95 RUSH FEE IS AVAILABLE 7 DAYS A WEEK. WE PICK IT UP IN THE MORNING, YOU GET IT BACK IN THE EVENING.
OVERNIGHT WASH & FOLD FOR A $9.95 RUSH FEE IS AVAILABLE 7 DAYS A WEEK. WE PICK IT UP IN THE EVENING, YOU GET IT BACK THE NEXT MORNING BEFORE NOON.
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
DRY CLEANING AND LAUNDER & PRESS: SAME DAY AND NEXT DAY
SAME DAY DRY CLEANING OR LAUNDER & PRESS FOR A +50% RUSH FEE IS AVAILABLE MONDAY - FRIDAY. WE PICK IT UP IN THE MORNING, YOU GET IT BACK IN THE EVENING.
NEXT DAY DRY CLEANING OR LAUNDER & PRESS FOR A +50% RUSH FEE IS AVAILABLE SUNDAY - FRIDAY MORNING. IF WE PICK IT UP IN THE MORNING, YOU GET IT BACK THE NEXT MORNING. IF WE PICK IT UP IN THE EVENING, YOU GET IT BACK THE NEXT EVENING. ONE EXCEPTION: SUNDAY MORNING WILL BE RETURNED MONDAY EVENING.
EVERY OTHER DAY WE MAKE IT HAPPEN!
- PLEASE SEE FAQ “UPDATES FOR OUR CUSTOMERS REGARDING COVID-19”
DO I HAVE TO BE HOME FOR A PICKUP OR DELIVERY?
NOPE. YOU DON’T HAVE TO BE HOME. YOU’LL JUST NEED TO LET US KNOW WHERE YOU WOULD LIKE US TO PICKUP AND DELIVER YOUR ITEMS BY LOGGING INTO YOUR ACCOUNT, AND ADDING A NOTE TO YOUR PROFILE UNDER THE ADDRESS SECTION (AT MY BUILDING FRONT DESK, OUTSIDE MY APARTMENT DOOR, ETC.). REMEMBER TO CHOOSE A PLACE WHERE YOU KNOW YOUR ITEMS WILL BE SAFE AND SECURE, AS LAUNDRIFY CAN ONLY BE RESPONSIBLE FOR YOUR CLOTHES WHEN THEY ARE IN OUR CARE.
CAN MY PICKUP AND DROP OFF LOCATIONS BE DIFFERENT?
YES, ABSOLUTELY! AS LONG AS BOTH LOCATIONS ARE WITHIN OUR SERVICE AREA.
CAN I REQUEST A SPECIFIC TIME WITHIN THE PICKUP/DELIVERY WINDOWS?
UNFORTUNATELY, WE CANNOT GUARANTEE AN EXACT TIME FOR YOUR PICKUP OR DELIVERY WITHIN OUR WINDOWS. OUR ROUTES ARE OPTIMIZED BASED ON LOCATION, ALLOWING US TO KEEP OUR COSTS DOWN AND OUR PICKUP AND DELIVERY SERVICE FREE. 🙌
BUT, GOOD NEWS ... YOU DON’T HAVE TO BE HOME FOR A PICKUP OR DELIVERY. YOU’LL JUST NEED TO LET US KNOW WHERE YOU WOULD LIKE US TO PICKUP AND DELIVER YOUR ITEMS BY LOGGING INTO YOUR ACCOUNT, AND ADDING A NOTE TO YOUR PROFILE UNDER THE ADDRESS SECTION (AT MY BUILDING, OUTSIDE MY APARTMENT DOOR, ETC.). REMEMBER TO CHOOSE A PLACE WHERE YOU KNOW YOUR ITEMS WILL BE SAFE AND SECURE, AS LAUNDRIFY CAN ONLY BE RESPONSIBLE FOR YOUR CLOTHES WHEN THEY ARE IN OUR CARE.
STILL NEED A WINDOW THAT’S BETTER FOR YOU? REACH OUT TO US AND WE’LL SEE IF WE CAN GET SOMEONE OUT THERE. IF WE CAN’T GET ONE OF OUR OWN DRIVERS, WE CAN ALSO WORK TO GET YOU SCHEDULED WITH ONE OF OUR PICKUP/DELIVERY PARTNERS. JUST A HEADS UP - THERE WILL BE A FEE TO SCHEDULE A SPECIAL TRIP AND COVER THE DRIVER COSTS.
HOW DO I CONTACT YOU?
WE’RE HERE TO HELP WITH ANY QUESTIONS YOU MAY HAVE!
YOU CAN ALWAYS REACH US EVERY DAY, 7AM - 7PM. WE’LL RESPOND AS QUICKLY AS WE CAN!
YOU CAN ALSO CALL US, BUT IF YOU NEED US NOW IT’S BEST TO SHOOT US A TEXT OR START UP A CHAT.
IT’S MY FIRST LAUNDRIFY PICKUP - WHAT DO I PUT MY CLOTHES IN?
YOU CAN GIVE US YOUR CLOTHES IN ANY BAG. OF COURSE, WE RECOMMEND A REUSABLE BAGS (ECO-FRIENDLY!). WE’LL WASH THEM FOR YOU AND RETURN THEM WITH YOUR CLEAN CLOTHES INSIDE YOUR NEW LAUNDRIFY BAG(S). DON’T HAVE A REUSABLE BAG(S)? GARBAGE BAGS WORK WELL AND WE’LL MAKE SURE WE RECYCLE OR REUSE THEM AFTER.
ON MIXED ORDERS, MAKE SURE TO SEPARATE YOUR WASH & FOLD, WASH & HANG DRY, AND YOUR DRY CLEANING/LAUNDER & PRESS AND PLACE IN SEPARATE BAGS.
WILL YOU BRING ME MY OWN PERSONAL LAUNDRY BAGS?
WE’LL BRING REUSABLE BAGS (ON THE HOUSE!) FOR YOUR FIRST PICKUP. YOU’LL GET A WHITE BAG WHEN YOU ORDER WASH & FOLD, AN AQUA BAG WHEN YOU ORDER WASH & HANG DRY, AND A BLACK BAG WHEN YOU ORDER DRY CLEANING OR LAUNDER & PRESS. YOUR FRESH & OH-SO CLEAN CLOTHES WILL BE RETURNED IN YOUR LAUNDRIFY BAG(S) WITH YOUR OWN PERSONALIZED TAGS FOR ALL FUTURE ORDERS.
FOR OUR HOTEL GUESTS AND TRAVELING CUSTOMERS, WE UNDERSTAND THAT PACKING ANYTHING EXTRA CAN BE A PAIN! ALL ORDERS FOR LAUNDRIFIERS IN TRANSIT WILL BE DELIVERED IN RECYCLABLE PACKAGING… PAPER FOR WASH & FOLD/WASH & HANG DRY AND POLY FOR DRY CLEANING/LAUNDER & PRESS. STILL TOO MUCH? WE’RE HAPPY TO TAKE THE PACKAGING BACK TO REUSE OR RECYCLE. JUST GIVE IT TO YOUR DRIVER.
DO I HAVE TO SEPARATE MY CLOTHES OR PREPARE THEM IN ANY SPECIAL WAY?
ON MIXED SERVICE ORDERS PLEASE MAKE SURE TO USE THE APPROPRIATE BAG FOR THE APPROPRIATE SERVICE - WHITE BAGS FOR WASH & FOLD, AQUA BAGS FOR WASH & HANG DRY, AND BLACK BAGS FOR DRY CLEANING AND LAUNDER & PRESS. FIRST PICKUP? DON'T HAVE THE RIGHT BAG? REACH OUT TO US AND WE'LL MAKE SURE TO SEND YOU WHAT YOU NEED. WANT HELP CHOOSING WHICH SERVICE IS RIGHT FOR YOUR ITEMS? CHECK OUT OUR BLOG TO LEARN MORE ABOUT ALL OF OUR SERVICES, OR REACH OUT TO US WITH ANY QUESTIONS.
WE’LL TRY OUR ABSOLUTE BEST TO IDENTIFY WHEN AN ITEM REQUIRES A DIFFERENT SERVICE THAN ORDERED OR REQUESTED BY BAG, BUT WE CANNOT PROMISE THAT WE’LL CATCH 100% OF THE ITEMS.
FOR WASH & FOLD, NO NEED TO SEPARATE CLOTHES BY COLORS. WE’LL TAKE CARE OF THAT FOR YOU.
WHAT HAPPENS IF YOU FIND DRY CLEANING ITEMS IN MY WASH & FOLD ORDER?
OUR CLEANING TEAM IS PRETTY AMAZING AND THEY DO THEIR ABSOLUTE BEST TO CATCH ITEMS THAT DON’T BELONG IN THE WASHERS AND/OR DRYERS, BUT WE CAN’T GUARANTEE 100% THAT WE’LL FIND EVERYTHING. IT’S SUPER IMPORTANT THAT YOU DON’T INCLUDE ANYTHING IN YOUR WASH & FOLD BAGS/ORDERS THAT CANNOT BE MACHINE WASHED AND DRIED.
IF WE DO FIND DRY CLEANING ITEMS IN YOUR WASH & FOLD ORDER, WE’LL SET THEM ASIDE AND REACH OUT TO YOU BY EMAIL OR TEXT TO ASK HOW YOU WOULD LIKE TO PROCEED AS WE’LL NEED YOUR APPROVAL TO MOVE FORWARD. 😊 IF WE DO NOT HEAR BACK FROM YOU, THE ITEMS IN QUESTION WILL BE RETURNED WITHOUT CLEANING. BUT DON’T WORRY - WE’LL MAKE SEVERAL ATTEMPTS TO REACH YOU TO MAKE SURE WE GET EVERYTHING RIGHT!
WHAT TYPES OF PRODUCTS DO YOU USE TO WASH MY CLOTHES?
SYNTHETIC DYES, PRESERVATIVES, HARMFUL CHEMICALS? NAH, WE'LL PASS! WE ONLY USE THE BEST FOR YOUR LAUNDRY AND OUR EARTH, AND THAT MEANS PRODUCTS THAT ARE PEOPLE-SAFE, PLANET-KIND, AND DESIGNED TO WORK. CLICK HERE TO LEARN MORE ABOUT THE BRANDS WE ❤️AND TRUST.
CAN I SEND IN MY OWN LAUNDRY PRODUCTS FOR YOU TO USE?
UNFORTUNATELY, WE ARE NOT ABLE TO ACCOMMODATE THE USE OF PERSONAL LAUNDRY PRODUCTS.
WE USE PEOPLE-SAFE, PLANET-FRIENDLY PRODUCTS FOR OUR WASH & FOLD AND WASH & HANG DRY SERVICES. CLICK HERE TO LEARN MORE ABOUT THE BRANDS WE ❤️AND TRUST.
DO YOU TREAT STAINS & HOW DO I POINT THEM OUT?
OUR CLEANING TEAM IS PRETTY AMAZING, AND THEY DO THEIR ABSOLUTE BEST TO CHECK ITEMS FOR STAINS AND PRE-TREAT THEM BEFORE WASHING YOUR ORDER. BUT ... WE CAN’T GUARANTEE 100% THAT WE’LL CATCH EVERYTHING. SO TO MAKE SURE A STAIN IS TREATED, YOU CAN GIVE US A HEADS UP IN 1 OF 2 WAYS. 😉
SEPARATE YOUR STAINED ITEM(S) IN A BAG INSIDE OF YOUR WASH & FOLD OR WASH & HANG DRY BAG WITH A NOTE ABOUT THE STAINS.
LEAVE US A NOTE ABOUT THE STAINED ITEM(S) WHEN PLACING YOUR ORDER ONLINE OR IN THE APP. IN THE ORDER PREFERENCES SCREEN, JUST CLICK/TAP THE “ADD SPECIAL ORDER INSTRUCTIONS” BUTTON.
ONE MORE THING! DON’T FORGET TO DEAL WITH STAINS QUICKLY. THE LESS TIME A STAIN HAS TO SOAK IN, THE EASIER IT WILL BE TO REMOVE!
CAN YOU HAND WASH MY LAUNDRY?
UNFORTUNATELY WE DO NOT OFFER HAND WASH. ALL LAUNDRY IS MACHINE WASHED, SO PLEASE DO NOT PLACE ANY ITEMS IN YOUR WASH & FOLD OR WASH & HANG DRY BAGS THAT CANNOT BE WASHED IN A MACHINE.
WILL MY CLOTHES BE WASHED OR DRIED WITH OTHER CUSTOMERS’ CLOTHES?
NO WAY. NEVER! EACH ORDER IS GIVEN SPECIAL ATTENTION AND NEVER WASHED OR DRIED WITH ANYONE ELSE’S.
YIKES. I GOT PLASTIC PACKAGING WITH MY ORDER. WHAT'S HAPPENING?
WE KNOW IT'S FAR FROM IDEAL, BUT WE'RE DOING OUR BEST TO DELIVER YOU THE CLEANEST CLOTHES POSSIBLE WHILE CONTINUOUSLY WORKING TO SOURCE AND IMPLEMENT THE MOST SUSTAINABLE SOLUTIONS OUT THERE. TODAY, MUCH OF THE PLASTIC WE DO USE IS BIODEGRADABLE, AND ALL CAN BE RECYCLED.
AS WE'RE WORKING TOWARDS BETTER SOLUTIONS, WE'VE GOT OPTIONS FOR YOU. WE'RE HAPPY TO TAKE THE PACKAGING BACK TO REUSE, OR RECYCLE (IF WE CAN'T REUSE). JUST GIVE IT TO YOUR DRIVER ON ANY PICKUP OR DELIVERY. OR, IF YOU WOULD LIKE US TO SKIP THE PLASTIC, SIMPLY ADD A NOTE TO YOUR PROFILE (IN THE ADDRESS DROP DOWN) OR SEND US AN EMAIL TO SUSTAINABILITY@GETLAUNDRIFY.COM.
WILL YOU PICK UP MY HANGERS TO REUSE OR RECYCLE?
YES, OF COURSE. JUST GIVE YOUR HANGERS TO YOUR DRIVER ON ANY PICKUP OR DELIVERY. WE’LL REUSE AS MANY AS POSSIBLE, AND THOSE WE CAN’T, WE’LL RECYCLE. PRO TIP… IN ORDER TO AVOID SNAGS AND POSSIBLE DAMAGE TO YOUR CLOTHING, PLEASE DO NOT MIX YOUR HANGERS IN WITH YOUR LAUNDRY.
CAN I GIVE YOU MORE CLOTHES AT THE TIME OF DROP OFF?
YES! OUR DRIVERS ARE HAPPY TO ADD A NEW PICKUP WITH EACH DELIVERY.
WHAT IF I NEED TO CANCEL A PICKUP?
NO WORRIES, WE UNDERSTAND. YOU CAN ALWAYS CANCEL OR RESCHEDULE YOUR PICKUP UP FREE OF CHARGE UP TO 30 MINUTES BEFORE YOUR REQUESTED WINDOW START TIME. IF YOU DO CANCEL OR RESCHEDULE AFTER THIS TIME, UNFORTUNATELY WE’LL HAVE TO CHARGE A LAST-MINUTE CANCEL FEE OF $9.95 TO COVER OUR COSTS.
CAN I RESCHEDULE A PICKUP OR DELIVERY?
OF COURSE! YOU CAN ALWAYS RESCHEDULE OR CANCEL YOUR PICKUP OR DELIVERY FREE OF CHARGE UP TO 30 MINUTES BEFORE YOUR REQUESTED WINDOW START TIME. IF YOU DO RESCHEDULE OR CANCEL AFTER THIS TIME, UNFORTUNATELY WE’LL HAVE TO CHARGE A LAST-MINUTE RESCHEDULE FEE OF $9.95 TO COVER OUR COSTS.
WHAT HAPPENS IF I MISS MY PICKUP OR DELIVERY?
WE’VE SET UP REMINDER TEXTS FOR THE DAY BEFORE YOUR PICKUP OR DELIVERY TO HELP MAKE SURE YOU DON’T FORGET, BUT WE GET IT – THINGS HAPPEN. WE’LL HELP YOU GET RESCHEDULED WHEN IT WORKS FOR YOU.
UNFORTUNATELY, IF YOU DO HAPPEN TO MISS ANOTHER PICKUP OR DELIVERY, WE’LL HAVE TO CHARGE A MISSED PICKUP/DELIVERY FEE OF $9.95 TO COVER OUR COSTS.
HOW MUCH DOES LAUNDRIFY COST?
SEE OUR PRICE LIST HERE. DON’T SEE WHAT YOU’RE LOOKING FOR? CONTACT US!
IS THERE A PICK UP OR DELIVERY CHARGE?
LAUNDRIFY OFFERS FREE PICK UP & DELIVERY FOR ALL SERVICES. WORRY-FREE. STRESS-FREE. FREE-FREE.
ARE THERE ANY ADDITIONAL FEES?
LAUNDRIFY CHARGES A 3% ENVIRONMENTAL FEE ON ALL ORDERS.
YOU CAN CANCEL OR RESCHEDULE A PICKUP OR DELIVERY FREE OF CHARGE UP TO 30 MINUTES BEFORE YOUR REQUESTED WINDOW START TIME. IF YOU DO CANCEL OR RESCHEDULE AFTER THIS TIME, UNFORTUNATELY WE’LL HAVE TO CHARGE A LAST-MINUTE RESCHEDULE FEE OF $9.95 TO COVER OUR COSTS.
WE GET IT – THINGS HAPPEN. IF YOU MISS A PICKUP OR DELIVERY, WE’LL HELP YOU GET RESCHEDULED WHEN IT WORKS FOR YOU. UNFORTUNATELY, IF YOU DO HAPPEN TO MISS ANOTHER PICKUP OR DELIVERY, WE’LL HAVE TO CHARGE A MISSED PICKUP/DELIVERY FEE OF $9.95 TO COVER OUR COSTS.
WHEN DO I GET CHARGED FOR MY ORDER?
ONCE YOUR CLOTHES HAVE BEEN CLEANED AND ARE READY FOR DELIVERY THE CARD IN YOUR ACCOUNT WILL BE CHARGED. DON’T WORRY, YOU’LL RECEIVE A DETAILED RECEIPT OF THE CHARGES RIGHT AWAY VIA EMAIL.
MY CREDIT CARD WAS DECLINED, WHAT DO I DO?
IT’S OK, WE’VE ALL BEEN THERE. YOU’LL RECEIVE AN EMAIL WITH A LINK TO UPDATE YOUR CREDIT CARD INFORMATION. ONCE UPDATED, YOUR ORDER WILL BE PROCESSED, AND WE’LL MAKE EVERY ATTEMPT TO DELIVER YOUR ORDER DURING YOUR ORIGINAL REQUESTED WINDOW. IF FOR ANY REASON WE ARE UNABLE TO MAKE IT HAPPEN, YOU’LL RECEIVE A NOTIFICATION TO RESCHEDULE YOUR DELIVERY.
DO YOU OFFER A LAUNDRY SUBSCRIPTION PLAN?
YES! LAUNDRIFY x THE BAG IS A MONTHLY LAUNDRY SUBSCRIPTION SERVICE WHICH OFFERS WEEKLY OR BI-WEEKLY PICKUPS, PRICED BY THE BAG.
WHAT ITEMS CAN GO IN THE BAG?
EVERYDAY LAUNDRY LIKE SHIRTS, TEES, PANTS, SHORTS, SOCKS, UNDERWEAR, AND YES … EVEN SHEETS, AND TOWELS. ALL ITEMS WILL BE MACHINE WASHED, MACHINE DRIED, AND HAND FOLDED.
WHAT ITEMS SHOULD NOT GO IN THE BAG?
ITEMS THAT NEED TO BE AIR DRIED, DRY CLEANED OR LAUNDERED & PRESSED.
HOW MUCH FITS IN THE SMALL BAG?
ABOUT 2 LOADS OF LAUNDRY OR APPROXIMATELY 20-25 POUNDS.
HOW MUCH FITS IN THE LARGE BAG?
ABOUT 4 LOADS OF LAUNDRY OR APPROXIMATELY 35-40 POUNDS.
WHAT IS THE STANDARD TURNAROUND TIME?
LAUNDRIFY X THE BAG IS A 24 HOUR TURNAROUND TIME. IF WE PICK UP YOUR ORDER IN THE MORNING, YOU’LL GET IT BACK THE NEXT MORNING / IF WE PICK UP YOUR ORDER IN THE EVENING, YOU’LL GET IT BACK THE NEXT EVENING.
HOW MUCH DOES LAUNDRIFY X THE BAG COST?
A SMALL BAG PICKED UP, CLEANED, AND DELIVERED EVERY TWO WEEKS IS $80 / EVERY WEEK IS $150.
A LARGE BAG PICKED UP, CLEANED, AND DELIVERED EVERY TWO WEEKS IS $115 / EVERY WEEK IS $210.
ARE THERE ANY ADDITIONAL FEES?
NOPE, THE MONTHLY PRICE OF THE BAG IS THE WHOLE ENCHILADA. NOTHING ADDITIONAL AT ALL.
WHAT HAPPENS IF I NEED ADDITIONAL PICKUPS BEYOND THE PLAN I SELECTED?
NO PROBLEM. YOU CAN PLACE ADDITIONAL ORDERS AT OUR STANDARD WASH & FOLD PRICE PER POUND.
WHEN DO I GET CHARGED FOR MY SUBSCRIPTION PLAN?
WHEN YOU OPT INTO A SUBSCRIPTION PLAN (ONLINE OR IN THE APP), THE CARD IN YOUR ACCOUNT WILL BE CHARGED FOR YOUR FIRST MONTH OF SERVICE. DON’T WORRY - YOU’LL BE ASKED TO CONFIRM THAT YOU WANT TO OPT IN BEFORE YOUR CARD IS CHARGED.
IS THERE A LONG TERM COMMITMENT?
NO, THERE IS NO LONG TERM COMMITMENT. ALL SUBSCRIPTION PLANS ARE MONTHLY AND CAN BE CANCELED UP TO THE DAY BEFORE YOUR MONTHLY RENEWAL.
HOW DO I CANCEL MY MONTHLY SUBSCRIPTION PLAN?
NEED TO CANCEL? NO WORRIES. JUST OPT OUT ONLINE OR IN THE APP BY THE DAY BEFORE YOUR MONTHLY RENEWAL.
DO YOU HAVE A SATISFACTION GUARANTEE?
YES! WE WANT YOU TO LOVE OUR SERVICE, SO IF WE DON'T KNOCK YOUR SOCKS OFF, WE'LL TAKE THEM FOR ANOTHER SPIN. IF YOU'RE EVER ANYTHING LESS THAN THRILLED WITH YOUR CLEANING, JUST LET US KNOW AND WE'LL REDO IT FREE OF CHARGE - NO QUESTIONS ASKED.
IS THERE A REFERRAL PROGRAM?
YES! INVITE ALL YOUR FAVES TO THE LAUNDRIFY PARTY AND WE’LL GIVE THEM $25 TO GET STARTED. BONUS? YOU’LL ALSO GET $25 WHEN THEY PLACE THEIR FIRST ORDER! THERE ARE NO LIMITS TO SHARING THE LAUNDRIFY LOVE – THE MORE YOU GIFT YOUR FRIENDS, THE MORE FREE LAUNDRY YOU’LL GET.
USING THE APP? CHOOSE “REWARDS” FROM THE MENU. TAP THE "SEND INVITE" BUTTON. SHARE WITH ALL YOUR FRIENDS.
ONLINE? LOGIN TO YOUR ACCOUNT. CHOOSE “REWARDS” FROM THE MENU. COPY YOUR CODE. SHARE WITH ALL YOUR FRIENDS.
I’VE GOT A NEW CUSTOMER CODE FOR $30 FREE CREDIT! HOW DOES IT WORK?
$30 FREE CREDIT CAN BE USED ON YOUR FIRST 3 ORDERS AS $10 OFF EACH ORDER. JUST ADD THE CODE WHEN PLACING THE FIRST ORDER AND $10 WILL BE CREDITED TO EACH ORDER AT THE TIME OF INVOICE. NEW CUSTOMERS, OFFER VALID LIMITED TIME ONLY.
WHAT HAPPENS IF LAUNDRIFY LOSES OR DAMAGES ONE OF MY ITEMS?
EVERYTHING WE DO IS WITH YOU IN MIND, AND THAT INCLUDES TAKING CARE OF YOUR CLOTHING. ALTHOUGH WE NEVER INTEND TO DAMAGE OR LOSE YOUR ITEMS, IN RARE INSTANCES IT MAY HAPPEN. IF THIS OCCURS, PLEASE LET US KNOW IMMEDIATELY BY EMAIL AT HELLO@GETLAUNDRIFY.COM SO WE CAN START WORKING TO MAKE THINGS RIGHT. YOU CAN CHECK OUT OUR FULL POLICY HERE.
WHAT IS WASH & FOLD?
WASH & FOLD IS THE SERVICE FOR EVERYDAY LAUNDRY THAT CAN GO INTO A WASHING MACHINE. PRACTICALLY THE ENTIRE CONTENTS OF YOUR HAMPER - DIRTY GYM SOCKS, SHIRTS, TEES, SWEATS, JEANS, AND YES… EVEN SHEETS AND TOWELS. WHAT ABOUT OTHER HOUSEHOLD ITEMS YOU ASK? MANY BLANKETS, COMFORTERS, AND PILLOWS ARE MACHINE WASHABLE, SO NO WORRIES – THIS SERVICE IS FOR THOSE ITEMS TOO. EVERYTHING IS WASHED IN COLD WITH OUR ALL-NATURAL DETERGENTS, DRIED ON MEDIUM, AND RETURNED NEATLY FOLDED AND READY TO BE PUT AWAY.
MACHINE WASH | MACHINE DRY | HAND FOLD
WHAT IS WASH & HANG DRY?
FOR ALL THOSE DELICATE ITEMS THAT CAN’T TAKE THE HEAT, WE KEEP THEM OUT OF THE DRYER! THE WASH & HANG DRY SERVICE IS A GREAT CHOICE FOR ALL OF YOUR CLOTHING, BUT ESSENTIAL FOR ITEMS THAT SHOULD AVOID THE HEAT OF A DRYER LIKE UNDERGARMENTS, ACTIVEWEAR, SWIMWEAR, AND OTHER DELICATE PIECES. TECHNICAL FABRICS (LIKE YOUR FAV YOGA LEGGINGS), NYLON SPANDEX (THINK THAT CUTE SUMMER SWIMSUIT), LACE, AND MANY NATURAL FIBER KNITS CAN LOSE THEIR SHAPE WHEN PLACED IN THE DRYER.
MACHINE WASH | AIR DRY | HAND FOLD
WHAT IS LAUNDER & PRESS?
GOT DRESS SHIRTS? BUSINESS SHIRTS? FAVORITE BUTTON-DOWNS? LET US GET THEM WASHED & PRESSED FOR SUCCESS WITH OUR LAUNDER & PRESS SERVICE! THIS SERVICE IS PERFECT FOR SHIRTS MADE OF COTTON OR COTTON-POLY BLENDS, WHILE SHIRTS MADE OF LINEN, SILK, WOOL OR OTHER SPECIALTY FABRICS ARE BEST CLEANED WITH OUR DRY CLEANING SERVICE.
MACHINE WASH | MACHINE DRY | PRESS | HANG OR FOLD
WHAT IS DRY CLEANING?
DRY CLEANING IS A CLEANING PROCESS THAT DOESN’T USE WATER. SURE, THAT SHOULD MAKE SENSE GIVEN THE NAME, RIGHT? BUT (PLOT TWIST) DRY CLEANING STILL USES LIQUID SOLVENTS TO CLEAN YOUR CLOTHES. SO, WHAT EXACTLY SHOULD BE DRY CLEANED? ANY FABRICS THAT CAN SHRINK, DISTORT, OR LOSE COLOR WHEN SATURATED WITH WATER (THINK CERTAIN WOOLS, SILKS, LINENS, AND MANY SYNTHETICS). ANY ITEMS THAT HAVE DELICATE BUTTONS OR EMBELLISHMENTS AND REQUIRE SPECIAL CARE (HELLO SEQUINS AND LACE). AND, ANY STRUCTURED PIECES LIKE NECKTIES OR BLAZERS WITH SHOULDER PADS.
MACHINE CLEAN | MACHINE DRY | PRESS | HANG OR FOLD
WHAT IS MEND & REPAIR?
BROKEN ZIPPER, MISSING BUTTON, LOOSE HEM? DON’T TOSS IT OUT! GIVE YOUR FAVORITE ITEMS A SECOND LIFE WITH OUR MEND & REPAIR SERVICE. OUR TEAM OF STITCHING PROS WILL PATCH UP YOUR PIECES, SO YOU CAN KEEP ROCKIN' EM FOR YEARS TO COME. WE REATTACH AND REPLACE BUTTONS, REPAIR AND REPLACE ZIPPERS, REPAIR HEMS & SEAMS, AND PATCH AND MEND HOLES. IT’S GOOD FOR YOUR CLOTHES AND GOOD FOR THE PLANET!
HAND STITCH | MACHINE SEW
HOW MUCH DOES LAUNDRY WEIGH?
15 POUNDS
ABOUT 5 SHIRTS, 4 PAIRS OF PANTS, 10 TEES, 2 PAIRS OF SHORTS, 3 TOWELS, 10 SOCKS, and 10 UNDERGARMENTS.
20 POUNDS
ROUGHLY 7 SHIRTS, 5 PAIRS OF PANTS, 10 TEES, 4 PAIRS OF SHORTS, 5 TOWELS, 20 SOCKS, and 15 UNDERGARMENTS.
25 POUNDS
ABOUT 10 SHIRTS, 6 PAIRS OF PANTS, 15 TEES, 4 PAIRS OF SHORTS, 5 TOWELS, 20 SOCKS, 15 UNDERGARMENTS, AND BED SHEETS.
COVID-19 UPDATES
AT LAUNDRIFY WE ARE COMMITTED TO THE HEALTH AND WELL-BEING OF OUR ENTIRE COMMUNITY. THAT MEANS THAT YOUR SAFETY AND THAT OF OUR TEAM IS OUR TOP PRIORITY. READ OUR FULL MESSAGE HERE.
WE'VE ADJUSTED OUR PROCESS TO BE LOW CONTACT, ADHERE TO SOCIAL DISTANCING GUIDELINES, AND MAINTAIN HEIGHTENED SANITATION STANDARDS. READ UPDATES REGARDING OUR SERVICE HERE.
SERVICE PAUSE UPDATES
AS DEMAND FOR LAUNDRIFY HAS INCREASED OVER THE PAST YEAR, WE'VE OUTGROWN THE PLACE WE'VE CALLED HOME. THE GOOD NEWS IS THAT WE'VE FOUND A NEW HOME ... A BIG ONE, THAT WILL ALLOW US TO KEEP EVERYONE SO FRESH AND SO CLEAN. THE NOT SO GOOD NEWS IS THAT IT'S GOING TO TAKE US SOME TIME TO GET IT SET UP AND MOVE IN.
THAT MEANS WE'RE PAUSING OUR SERVICE WHILE WE MAKE THE MOVE. AND THAT REALLY SUCKS. BUT, WE'LL BE BACK BEFORE YOU KNOW IT, AND WE PROMISE WE'RE COMING WITH SOME REALLY GREAT THINGS.
SO FROM ALL OF US AT LAUNDRIFY, THANK YOU FOR STICKING WITH US AND FOR BEING A PART OF OUR FAM.
STAY TUNED… LAUNDRIFY 2.0 💪COMING SOON!