CAN MY PICKUP AND DROP OFF LOCATIONS BE DIFFERENT?
YES, ABSOLUTELY! AS LONG AS BOTH LOCATIONS ARE WITHIN OUR SERVICE AREA.
Read MoreYOU CAN GIVE US YOUR CLOTHES IN ANY BAG. OF COURSE, WE RECOMMEND A REUSABLE BAG (ECO-FRIENDLY!). WE’LL WASH IT FOR YOU AND RETURN IT WITH YOUR CLEAN CLOTHES INSIDE YOUR NEW LAUNDRIFY BAG. DON’T HAVE A REUSABLE BAG? A GARBAGE BAG WORKS WELL AND WE’LL MAKE SURE WE RECYCLE OR REUSE IT AFTER.
ON MIXED ORDERS, MAKE SURE TO SEPARATE YOUR WASH & FOLD FROM YOUR DRY CLEANING AND LAUNDER & PRESS AND PLACE IN SEPARATE BAGS.
Read MoreWE’LL BRING REUSABLE BAGS (ON THE HOUSE!) FOR YOUR FIRST PICKUP. YOU’LL GET A WHITE BAG WHEN YOU ORDER WASH & FOLD, AN AQUA BAG WHEN YOU ORDER WASH & HANG DRY, AND A BLACK BAG WHEN YOU ORDER DRY CLEANING OR LAUNDER & PRESS. YOUR FRESH & OH-SO CLEAN CLOTHES WILL BE RETURNED IN YOUR LAUNDRIFY BAG WITH YOUR OWN PERSONALIZED TAG FOR ALL FUTURE ORDERS.
FOR OUR HOTEL GUESTS AND TRAVELING CUSTOMERS, WE UNDERSTAND THAT PACKING ANYTHING EXTRA CAN BE A PAIN! ALL ORDERS FOR LAUNDRIFIERS IN TRANSIT WILL BE DELIVERED IN RECYCLABLE PACKAGING… PAPER FOR WASH & FOLD AND POLY FOR DRY CLEANING. STILL TOO MUCH? WE’RE HAPPY TO TAKE THE PACKAGING BACK TO REUSE OR RECYCLE. JUST GIVE IT TO YOUR DRIVER.
Read MoreON MIXED SERVICE ORDERS PLEASE MAKE SURE TO USE THE APPROPRIATE BAG FOR THE APPROPRIATE SERVICE - WHITE BAGS FOR WASH & FOLD, AQUA BAGS FOR WASH & HANG DRY, AND BLACK BAGS FOR DRY CLEANING AND LAUNDER & PRESS. NEED HELP CHOOSING WHICH SERVICE IS RIGHT FOR YOUR ITEMS? CHECK OUT OUR BLOG TO LEARN MORE ABOUT ALL OF OUR SERVICES, OR REACH OUT TO US WITH ANY QUESTIONS.
WE’LL TRY OUR ABSOLUTE BEST TO IDENTIFY WHEN AN ITEM REQUIRES A DIFFERENT SERVICE THAN ORDERED OR REQUESTED BY BAG, BUT WE CANNOT PROMISE THAT WE’LL CATCH 100% OF THE ITEMS.
FOR WASH & FOLD, NO NEED TO SEPARATE CLOTHES BY COLORS. WE’LL TAKE CARE OF THAT FOR YOU.
Read MoreOUR CLEANING TEAM IS PRETTY AMAZING AND THEY DO THEIR ABSOLUTE BEST TO CATCH ITEMS THAT DON’T BELONG IN THE WASHERS AND/OR DRYERS, BUT WE CAN’T GUARANTEE 100% THAT WE’LL FIND EVERYTHING. IT’S SUPER IMPORTANT THAT YOU DON’T INCLUDE ANYTHING IN YOUR WASH & FOLD BAGS/ORDERS THAT CANNOT BE MACHINE WASHED AND DRIED.
IF WE DO FIND DRY CLEANING ITEMS IN YOUR WASH & FOLD ORDER, WE’LL SET THEM ASIDE AND REACH OUT TO YOU BY EMAIL OR TEXT TO ASK HOW YOU WOULD LIKE TO PROCEED AS WE’LL NEED YOUR APPROVAL TO MOVE FORWARD. 😊 IF WE DO NOT HEAR BACK FROM YOU, THE ITEMS IN QUESTION WILL BE RETURNED WITHOUT CLEANING. BUT DON’T WORRY - WE’LL MAKE SEVERAL ATTEMPTS TO REACH YOU TO MAKE SURE WE GET EVERYTHING RIGHT!
Read MoreOUR CLEANING TEAM IS PRETTY AMAZING, AND THEY DO THEIR ABSOLUTE BEST TO CHECK ITEMS FOR STAINS AND PRE-TREAT THEM BEFORE WASHING YOUR ORDER. BUT ... WE CAN’T GUARANTEE 100% THAT WE’LL CATCH EVERYTHING. SO TO MAKE SURE A STAIN IS TREATED, YOU CAN GIVE US A HEADS UP IN 1 OF 2 WAYS. 😉
SEPARATE YOUR STAINED ITEM(S) IN A BAG INSIDE OF YOUR WASH & FOLD OR WASH & HANG DRY BAG WITH A NOTE ABOUT THE STAINS.
LEAVE US A NOTE ABOUT THE STAINED ITEM(S) WHEN PLACING YOUR ORDER ONLINE OR IN THE APP. IN THE ORDER PREFERENCES SCREEN, JUST CLICK/TAP THE “ADD SPECIAL ORDER INSTRUCTIONS” BUTTON.
ONE MORE THING! DON’T FORGET TO DEAL WITH STAINS QUICKLY. THE LESS TIME A STAIN HAS TO SOAK IN, THE EASIER IT WILL BE TO REMOVE!
Read MoreCAN YOU HAND WASH MY LAUNDRY?
UNFORTUNATELY WE DO NOT OFFER HAND WASH. ALL LAUNDRY IS MACHINE WASHED, SO PLEASE DO NOT PLACE ANY ITEMS IN YOUR WASH & FOLD OR WASH & HANG DRY BAGS THAT CANNOT BE WASHED IN A MACHINE.
Read MoreNO WAY. NEVER! EACH ORDER IS GIVEN SPECIAL ATTENTION AND NEVER WASHED OR DRIED WITH ANYONE ELSE’S.
Read MoreWE KNOW IT'S FAR FROM IDEAL, BUT WE'RE DOING OUR BEST TO DELIVER YOU THE CLEANEST CLOTHES POSSIBLE WHILE CONTINUOUSLY WORKING TO SOURCE AND IMPLEMENT THE MOST SUSTAINABLE SOLUTIONS OUT THERE. TODAY, MUCH OF THE PLASTIC WE DO USE IS BIODEGRADABLE, AND ALL CAN BE RECYCLED.
AS WE'RE WORKING TOWARDS BETTER SOLUTIONS, WE'VE GOT OPTIONS FOR YOU. WE'RE HAPPY TO TAKE THE PACKAGING BACK TO REUSE, OR RECYCLE (IF WE CAN'T REUSE). JUST GIVE IT TO YOUR DRIVER ON ANY PICKUP OR DELIVERY. OR, IF YOU WOULD LIKE US TO SKIP THE PLASTIC, SIMPLY ADD A NOTE TO YOUR PROFILE (IN THE ADDRESS DROP DOWN) OR SEND US AN EMAIL TO SUSTAINABILITY@GETLAUNDRIFY.COM.
Read MoreYES, OF COURSE. JUST GIVE YOUR HANGERS TO YOUR DRIVER ON ANY PICKUP OR DELIVERY. WE’LL REUSE AS MANY AS POSSIBLE, AND THOSE WE CAN’T, WE’LL RECYCLE. PRO TIP… IN ORDER TO AVOID SNAGS AND POSSIBLE DAMAGE TO YOUR CLOTHING, PLEASE DO NOT MIX YOUR HANGERS IN WITH YOUR LAUNDRY.
Read MoreYES! OUR DRIVERS ARE HAPPY TO ADD A NEW PICKUP WITH EACH DELIVERY. AND, IF IT MAKES YOUR LIFE EASIER, WE’LL EVEN DROP OFF AN EXTRA LAUNDRIFY BAG TO HELP KEEP THINGS MOVING ALONG STRESS-FREE.
Read MoreNo worries, we understand. You can always cancel or reschedule your pickup up free of charge up to 30 minutes before your requested window start time. If you do cancel or reschedule after this time, unfortunately we’ll have to charge a last-minute cancel fee of $9.95 to cover our costs.
Read MoreOf course! You can always reschedule or cancel your pickup or delivery free of charge up to 30 minutes before your requested window start time. If you do reschedule or cancel after this time, unfortunately we’ll have to charge a last-minute reschedule fee of $9.95 to cover our costs.
Read MoreWe’ve set up reminder texts for the day before your pickup or delivery to help make sure you don’t forget, but we get it – things happen. We’ll help you get rescheduled when it works for you.
Unfortunately, if you do happen to miss another pickup or delivery, we’ll have to charge a missed pickup/delivery fee of $9.95 to cover our costs.
Read MoreSEE OUR PRICE LIST HERE. DON’T SEE WHAT YOU’RE LOOKING FOR? CONTACT US!
Read MoreLAUNDRIFY OFFERS FREE PICK UP & DELIVERY FOR ALL SERVICES. WORRY-FREE. STRESS-FREE. FREE-FREE.
Read MoreLAUNDRIFY CHARGES A 3% ENVIRONMENTAL FEE ON ALL ORDERS.
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